Does the Becker Software work with Macintosh computers?
Does the Becker software work in Japanese or Chinese version of Windows?
When does the software expire?
I cannot see or hear the lectures!
I do not see the menu bar for the lectures.
A student has found an answer in the software that is incorrect, what can be done?
What is the number for customer service?
Why do I get "Error reading movie file" when I try to view a lecture?
Does the Becker Software work with Macintosh computers?
No, this software is supported through a Windows Operating System only.
Does the Becker software work in Japanese or Chinese version of Windows?
No, this software is only supported with the English version of Windows.
When does the software expire?
The software expires 12 months from the date that it is installed. Contact Customer Service for any further details at 800-868-3900.
I cannot see or hear the lectures!
Go to Start, Settings and select the Control Panel. Double click on the QuickTime Icon. The first item in the Drop Down box should be ?About QuickTime?. It should be version 6.0 or higher. Then click in the Drop Down box and select Video Settings (it is the last item). Check the option for Safe Mode. Click in the Drop Down box again, and go back up and select Sound Out; where it says 'Choose a Device for Playback, select WaveOut, and then click the Options button. Change the "Buffer Size in millisecs" to 60, and change the "Number of Buffers in FIFO" to 15 and then close QuickTime and try the lectures again.
For QuickTime 7 users, click "Edit", at the top of the QuickTime player. On the drop down menu, choose "preferences", and then "QuickTime preferences". This will bring up the "QuickTime Settings" window. Click the "advanced" tab, and under video, click the circle for "safe mode". Once you have chosen safe mode, click on the "audio" tab, and under the devices section, click the box for "safe mode". Once you have made these changes, click on the "OK" button and try the lectures again.
I do not see the menu bar for the lectures.
To correctly view the CPA/CFA course, you must have your monitor display set for 16-bit color at a minimum resolution of 1024x768. You will receive a message when you attempt to start the program in any other color mode.
To view the Simulations Software, a resolution of 1024 x 768 is required. Although you can use the application with lower resolutions, many of the screens will be cut off. The resolution at the actual exam will be 1024 x 768, so it is highly recommended that you use the same setting on your computer to get comfortable with the size.
To change the display setting on your monitor:
1. Open the Control Panel located under Settings in the Start menu.
2. Double click on the Display icon.
3. Click the Settings tab.
4. Select 1024 x 768 resolution in Desktop Area.
5. Select the highest available setting from the Color Palette menu. You may need to restart Windows before the settings can take effect.
A student has found an answer in the software that is incorrect, what can be done?
For all other patches for Course Updates and software Errata the student may go to this site:
http://beckercpa.com/students/current/updates-downloads.xml
What is the number for customer service?
800-868-3900.
Why do I get "Error reading from file" when I try to view a lecture?
This error occurs becuase Flash playback is not enabled by default in QuickTime version 7.1.3. To correct this, open the Control Panel under Settings in the Start menu. Double-click the QuickTime Control Panel. Click on the Advanced tab. Check the box labeld "Enable playback of Flash track." Click OK.
